Privacy Policy

Last Updated: April 20, 2026

At Cleano, we take your privacy seriously. This Privacy Policy explains how we handle your information when you use our mobile application.

1. Information We Collect

Cleano is designed to process data locally on your device. We prioritize your privacy by minimizing data collection:

• Media Data: To provide cleaning services, the app requires access to your photo library and contacts. This processing happens locally on your device. We do not upload your personal photos, videos, or contacts to our servers.
• Usage Data: We may collect anonymous technical information (e.g., device model, OS version, app crashes) to improve performance and fix bugs.
• Subscription Data: Payments are handled by Apple. We do not store your credit card details or billing information.

2. How We Use Information

We use the minimal data we collect to:

• Ensure the application functions correctly on your device.
• Analyze anonymous usage patterns to improve the user interface.
• Provide customer support when you contact us.

3. Data Security

Since your media files are processed locally, they remain under your control. For any data that might be transmitted (like crash reports), we use industry-standard encryption to protect it.

4. Third-Party Services

We use trusted third-party services that may process limited technical data to provide analytics, attribution, and app functionality. These services operate under their own privacy policies:

• Firebase Analytics & Crashlytics – used to monitor app performance, usage, and crashes.
  https://firebase.google.com/support/privacy
• Facebook SDK – used for advertising attribution and performance measurement.
  https://www.facebook.com/about/privacy/
• AppsFlyer – used for mobile attribution and analytics.
  https://www.appsflyer.com/privacy-policy/
• Apphud – used to manage subscriptions and in-app purchases.
  https://apphud.com/privacy

These third-party services may collect non-personal technical data such as device information, anonymized identifiers, and usage events. We do not share your personal media (photos, videos, contacts) with these services.

5. Children's Privacy

Cleano does not knowingly collect any personal information from children under the age of 13. If you believe a child has provided us with personal data, please contact us immediately.

6. Your Rights

Depending on your location (such as the EU under GDPR), you have the right to access, correct, or delete any personal data we might hold. Since we collect minimal data, you can typically "reset" your data by clearing app cache or reinstalling the app.

7. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: admin@cleano.live